AI Triage is a breakthrough in vulnerability resolution that combines the ingenuity of the global hacker community with the precision and scale of AI.
Triage, of course, is the crucial process of validating and prioritizing vulnerability submissions from security researchers. It’s the essential link between hackers and customers, ensuring a seamless and efficient path to resolution. For over a decade, we’ve built the industry’s best triage experience, one meticulously designed to support our hackers, pentesters, and customers equally for their shared successes.
Our leading position is built on a powerful combination of human expertise and advanced technology. We’ve assembled a superb, globally distributed team of in-house triage specialists. Most are accomplished hackers, themselves. Their deep knowledge helps them understand the nuances of each finding like nobody else. To amplify their talents, we’ve armed them with an industry-leading suite of tools, streamlining or automating triage workflows and ensuring they can act with unmatched efficiency. This synergy of expert personnel and technology allows us to deliver speed, scale, and accuracy that are the envy of the industry, benefiting everyone in Bugcrowd’s ecosystem.
Even with our proven triage track record, we’re always innovating. AI is transforming how triage (along with the rest of offensive security testing) is done, unlocking new opportunities to improve productivity and outcomes in ways never seen before.
Dave Gerry, CEO, Bugcrowd
Below, you’ll see two real-world examples of how specialized models for AI Triage, trained on a unique, proprietary dataset (excluding hacker profile data) with human experts in the loop, can streamline triage workflows internally. And we’ll share the measurable benefits we expect them to deliver to customers, hackers, and pentesters.
AI-powered duplicate prediction
One of the most time-consuming steps in triage is searching for duplicates. Bugcrowd’s AI model automatically compares new submissions against historical data with 98% confidence, flagging potential duplicates for follow-up by human experts. As a result, customers see faster validation of unique vulnerabilities, while hackers benefit from quicker feedback and resolution.
AI-powered fast track for critical vulnerabilities
A major risk in security programs is critical “P1” vulnerabilities being mislabeled or delayed. Bugcrowd’s prediction model identifies them with 98% accuracy, ensuring the most severe issues are escalated instantly for expert review. This means faster remediation of critical flaws for customers, and immediate recognition and rewards for hackers.
Not only are these models impressive, but we view them as foundational for future improvements, as well as for entirely new AI Triage (and other) services.
Michael Skelton, VP of Security Operations, Bugcrowd
Even with AI automation, humans are central to our triage process. Today, every automated submission is hand-reviewed by a member of our triage team. This level of accuracy and human oversight adds speed without sacrificing trust—helping hackers get fair, accurate resolutions while giving customers reliable results.
AI Triage is the first step in Bugcrowd’s Crowd+AI vision—where human creativity and AI speed, scale, and predictive power amplify each other to deliver stronger outcomes. Future capabilities will include:
AI is transforming offensive security faster than anyone anticipated, and triage is just the beginning. Bugcrowd’s AI-powered roadmap is designed to accelerate vulnerability response, empower hackers, and strengthen customer defenses.
Stay tuned…more announcements are coming soon!